I’m already a patient.

– Introducing our new patient portal 
– Can I still call you on the phone?
– How do I book a session with the new patient portal?
– It’s asking me to sign-up, but aren’t I already signed- up, as an existing patient?
– How can I cancel a session with the new portal?
– Can I change my appointment?
– When will payment be taken for my session with the new portal?

I’m not yet a patient.

 

I’m ready to make my first/assessment appointment
I’m not yet ready to make my first/assessment appointment
 – How many sessions do people usually have?
 – Which clinician is right for me?
 – If I want a clinician-in-training, will that affect the help I receive?
 – Do you offer any discounts or concessions?
 – Why are assessments for adults and children priced differently?
 – Are your sessions confidential?
 – Can the costs of my sessions be covered by my health insurance?
 – I have a different question.y?
 – Are your sessions confidential?
 – Can the costs of my sessions be covered by my health insurance?
 – I have a different question

, FAQs

Introducing our new patient portal

From the end of September 2019, we’ll be introducing a new patient portal.

In essence, this is an online booking system that puts you in control, giving you 24-hour-a-day access of making, cancelling and changing appointments with your therapist.

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Can I still call you on the phone?

We’re still here at the end of the phone as usual if you need us to talk you through using the portal for the first time.

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How do I book a session with the new patient portal?

The portal can be easily accessed from any page on our website – there should be a big orange button at the bottom-right of every page on our website that says BOOK NOW.

Click it and it will take you to the patient portal. Then it’s just a case of selecting your preferred clinic, session type and practitioner. You can then select from a range of appointment times.

Once you’ve selected your appointment time, you’ll be prompted to put in your billing information, and then to confirm your appointment details.

You should receive an automated email confirming all your appointment details. You can login at any time to see the details of upcoming appointments.

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It’s asking me to sign-up, but aren’t I already signed- up, as an existing patient?

We have worked with our patient portal provider to safely and securely transfer your data to the new system.

In order to use the portal to take control of your appointment and billing, you will need to register as a new user, and set a password.

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How can I cancel a session with the new portal?

You can cancel an appointment by logging in, selecting your appointment and clicking CANCEL. If you cancel an appointment with less than 24 hours’ notice, payment will be taken for the original appointment.

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Can I change my appointment?

Yes, you can change your appointment day/time by logging into the portal.

If you change your appointment with less than 24 hours’ notice, payment for the original appointment will be taken.

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When will payment be taken for my session with the new portal?

Your payment details will be taken at the time of booking, so please have your credit or debit card ready when you book your appointment. Please note that the payment will be taken at time of booking appointment.

I’m ready to make my first/assessment appointment.

 

Congratulations! Taking that first step in seeking help is often the hardest part of anyone’s treatment process.

You can take control of making your appointments by registering with our online patient portal. You can find out more about using our portal here.

Or, if you’d like to speak to our team before you book, or you’d like to speak further about which clinician best fits your needs, give us a call, or complete our enquiry form.

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How many sessions do people usually have?

Although every case is different, we work to current NICE guidelines, which suggest 8 – 12 sessions. We will discuss this during your initial appointment, and review it at the end of your treatment. Treatment for some conditions, such as eating disorder, may take longer.

 

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Which clinician is right for me?

We have a team of 18 clinical staff across our centres in Oxford, Twyford, Birmingham and Bicester.

Between them, they have a range of expertise, with some specialising in specific conditions, and some being experts in working with different age groups.

You can find out more about our team here and book an assessment appointment with them directly through our patient portal.

If you’re unsure which clinician is right for you, all our team are specifically CBT trained to treat most common difficulties and are able to conduct initial assessments and to then recommend another clinician if better suited to your needs.

Or you’d like to talk in more detail about your needs and which our team is best placed to help, please give us a call, or fill-in our enquiry form.

 

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If I want a clinician-in-training, will that affect the help I receive?

All of our clinicians-in-training are already qualified and experienced mental health professionals, who are completing specialist CBT training. They have weekly supervision meetings with course trainers and with us to make sure the quality of sessions they deliver is of the highest standard.

 

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Do you offer any discounts or concessions?

Mental health problems can affect anyone, and we want as many people as possible to be able to benefit from improved mental health.

We work hard to keep our costs down to keep our services affordable.

If you think our services could be of help to you, and you are concerned about the costs, please get in touch and we’ll see if there’s a way we can help.

 

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Why are assessments for adults and children priced differently?

The assessment process for children is longer and includes the preparing of reports, treatment plans and liaising with parents/guardians outside the sessions.

 

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Are your sessions confidential?

Yes, all our sessions are confidential. We only exceptions are if we feel that there is a risk to your safety, or the safety of others. We will always talk to you about this first, before we take any action. You will also have the option of allowing us to share information about your treatment with your GP.

 

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Can the costs of my sessions be covered by my health insurance?

If you have health insurance, please give us a call with your provider number and policy number.

 

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I have a different question.

Please fill-in our enquiry form or give us a call and we’ll be happy to answer any other questions you may have.

, FAQs